Module Title: dgt_wrk09 – On-call availability
Module Description:
In operations, client systems support business continuity, and on-call availability is part of keeping them running. This module, “dgt_wrk09 – On-call availability for people working in Operations,” covers the role that on-call availability plays in keeping operations running and meeting client requirements.
Being on call also changes with the academy’s natural-language approach. When an alert wakes you up at 3 a.m., you do not type commands into a production shell: you describe the symptom to the machine, ask it to gather logs and metrics, read its hypothesis, and decide which remediation to authorize. Your knowledge of the systems is what tells you whether its diagnosis is right and whether its proposed fix is safe to run.
Key Objectives:
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Understanding System Availability: Explore the fundamentals of on-call availability and its significance in operational contexts with strict availability requirements. Participants learn what is required to keep systems up and running, which business processes and customer commitments depend on.
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Maintaining Client Systems: Learn best practices for managing and maintaining client systems with precision. This module emphasizes proactivity in system management, focusing on regular maintenance schedules and real-time monitoring to address potential issues before they impact operations.
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Preventive Fault Management: Learn strategies to anticipate and mitigate faults in your systems. You will explore fault prediction techniques and define contingency plans, written as clear instructions that the machine can execute and you can verify, to minimize disruption and maintain system integrity.
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Tools for On-call Availability: Work in natural language with tools and technologies used to improve system availability. From automated monitoring solutions to analytics platforms, participants will ask the machine to query and operate these tools, then check what it reports and the actions it proposes.
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Case Studies and Best Practices: Analyze real-world case studies that illustrate on-call strategies applied in practice, including how organizations running highly available systems organize on-call, and best practices that can be adapted to your specific operational context.
Who Should Attend:
- Operations managers and professionals who need to understand system availability.
- IT support staff responsible for client system maintenance and fault management.
- Business continuity planners focused on minimizing downtime and ensuring continuity of operations.
- Technical analysts interested in tools and techniques for improving on-call availability.
Module Outcomes:
By the end of this module, participants will have a framework for keeping their systems available and reducing operational risk. You will be able to handle on-call shifts by guiding the machine in natural language and verifying every step it takes.
The students can push their exercises to the Academy DevOps & SRE Git project. For this module, create a folder with your username as its name in the following subfolder: https://github.com/Garanti-Del-Talento/gdt_academy%C3%A0_per_chi_lavora_nel_mondo_delle_operation